Shipping Policy

A shipping policy Shopify and Amazon sellers can publish - origin, times, tracking, duties and who pays.

100% free. Runs entirely in your browser - your files and data never leave your device and nothing is uploaded to any server.

Template, not legal advice. This is a template, not legal advice. Marketplace rules sit on top of whatever you write: Amazon delivery promises and Shopify checkout rates must match this page. If a customer pays for a service this policy does not describe, the dispute usually goes their way.

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Your shop
Where and how you ship
Times and cost

Shipping Policy

7 sections · 250 words · updates as you type

Shipping Policy

Last updated: 12 November 2026

How we ship

[Your shop name] dispatches from [your dispatch city]. The times below are estimates from the courier, not guaranteed delivery dates. If anything here is unclear before you pay, email [your contact email].

Where we deliver

We deliver to most countries. Checkout is the source of truth: if a country is missing, we cannot ship there on that order.

We ship to the destinations shown at checkout.

Handling and transit times

Orders are packed in 1-3 business days after payment clears, weekends and public holidays excluded.

Domestic transit is typically 2-5 business days. International transit is typically 7-21 business days once the parcel has left our warehouse. Customs can add time we do not control.

Shipping cost

Shipping is calculated at checkout from weight, size and destination.

Tracking

We email a tracking number to the address you used at checkout when the courier scans the parcel. If tracking has not moved for several business days, write to us with the order number before opening a dispute.

Duties and taxes

Unless checkout says duties are prepaid, you are responsible for import VAT, GST, customs duty and any brokerage the courier charges to release the parcel. Refusing a parcel because of duties does not cancel that charge.

Lost, delayed or damaged parcels

If a parcel is marked delivered and you do not have it, check with neighbours and the courier first, then email [your contact email] within 7 days. We will open a carrier claim where the service includes cover.

Photograph damage before you throw the packaging away. Returns of unwanted items are covered by our refund policy, not this page.

Generated from a template. Not legal advice - read it before you publish or sign it.

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About this tool

A shipping policy only helps if your checkout says the same thing. Delivery promises and shipping rates that contradict the policy page are what lose "item not received" disputes. This generator writes the policy from your answers, separating order processing time from carrier delivery time, listing shipping zones, rates and free-shipping thresholds, stating who pays duties and import taxes on international orders, and explaining what happens with lost, damaged or delayed parcels. Publish it before your first paid order, and update it when you add a warehouse, a carrier or a new destination. Nothing you enter is uploaded.

How to use this tool

  1. Enter your shop detailsAdd your shop or brand name, the email for shipping questions and where you ship from.
  2. Set times, zones and ratesEnter processing time, delivery estimates by zone, rates and any free-shipping threshold.
  3. Match it to checkoutDownload the policy and check your checkout rates and delivery promises say the same thing.

What customers check in a shipping policy

Shoppers look at a shipping policy for three answers before they buy: how much it costs, how long it takes and where you ship. Stating processing time separately from carrier transit time avoids the most common complaint - an order that "should have arrived" because the customer assumed dispatch was the same day.

International sales add customs. Make it clear whether prices include import duties and taxes or whether the customer pays them on delivery, because unexpected charges at the door are a leading cause of refused parcels and returns.

Key features

  • Separates order processing time from carrier delivery time.
  • Lists shipping zones, rates and free-shipping thresholds.
  • States who pays duties and import taxes on international orders.
  • Explains what happens with lost, damaged or delayed parcels.

Common uses

  • A new Shopify, WooCommerce or Etsy store setting delivery expectations.
  • A seller starting to ship internationally.
  • A shop changing carriers or adding express delivery.
  • Reducing "where is my order?" emails with clear timelines.

Tips for better results

  • Quote processing time and delivery time separately, so customers know when to expect tracking.
  • Say clearly who pays duties and taxes on international orders.
  • Pair it with your refund policy so lost and damaged parcels are handled consistently.

Mistakes to avoid

  • Writing "we ship worldwide" while checkout quietly drops some countries.
  • Quoting delivery times that ignore customs delays on international orders.
  • Leaving out what happens when a parcel is lost or arrives damaged.

Frequently asked questions

Many shops set a free-shipping threshold slightly above their average order value, which can raise basket size. Build the cost into prices if you offer free shipping on everything.

In the UK and EU, goods are generally at the seller's risk until they reach the consumer, so the seller usually has to resolve lost parcels. State how you handle claims and when you will reship or refund.

Give ranges by region rather than one figure, add that customs can cause delays, and link to tracking. Underpromising slightly is better than a missed date.

No. It assembles a draft from standard clauses, and every page says so above the preview. Chargebacks for non-delivery, marketplace account warnings, and paying duties twice when the policy never said who pays them.

Broadly, Shopify and Amazon sellers who need a public page for origin, times, tracking and duties before checkout. The best time to do it is before you take the first paid order, and again when you add a warehouse or a destination.

Writing "we ship worldwide" while checkout silently drops countries, or quoting times that ignore customs. Customers screenshot the policy, not the small print at checkout.

Most people need Refund Policy and Terms and Conditions as well. They cover the gaps this one does not.

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